This is quick word of thanks
for the great service that your experienced and knowledgeable
staff provided me with my order.
I confess, that originally
when I began looking for a suitable air conditioner for my home
I visited my local specialist air conditioning dealer who is one
of the largest in Melbourne and just around the corner from my
home. They have a reputation as having the largest range, best
service and lowest prices anywhere.
I imagined that being so
close to my home and with such a large range they could offer
me the best service, price and choice for my money. However, after
telephoning them with my initial enquiry and after many frustrating
unreturned phone calls later, as a last resort I then tried making
a trip into their showroom only to be greeted with slow, poor
and rude service.
After this disappointing
experience I turned to the NET for my research on the best air
conditioners and found your web site. When I called, I was provided
with detailed information about the best system for my needs and
all of my questions were answered by a person with extensive practical
product knowledge.
I was at first a bit hesitant
to purchase an item like this from a company so far away and in
another state to me, but I decided to give it a go because of
your excellent follow up response on customer enquiries. No problem
was to big and you always made sure everything was taken care
of. Furthermore, not only were your prices substantially less
then other local stores but your service was far superior too.
After receiving my new
air conditioner on time, I wish to tell you that it now all installed
and working just as promised and I look forward to beating this
summers heat in comfort..
As a very happy customer
I will be recommending your company and using you again in future
for my air conditioning needs. Take it from me, it is very rare
today to find such a committed and helpful company who is genuinely
interested in their customer's real needs and requirements before
and after their purchase and not just in making a quick sale.
I hope your business is around for many years to come.
